User roles and how to change them

Your Fastly account can be managed by multiple users. Users can be added to your account by by invitation, with their roles assigned and changed by superusers at any time via the web interface or via the API.

Assignable user roles

Fastly allows you to assign one of four different roles to each user who has access to your account:

User Billing Engineer Superuser
Analytics & Stats
Select a service X X X X
Select a datacenter X X X X
Create and delete services X X
Configure services X X
Compare service versions X X
Deactivate services X X
Purge X X
View and download generated VCL X X
Customize VCL X X
Account & Organization
Update personal profile settings X X X X
Update company settings X
Issue user invitations X
Assign user roles X
Issue password resets X
Delete user accounts X
Enable and disable personal 2FA X X X X
Enable and disable company-wide 2FA X
View and generate API keys X X
View invoices X X
View billing history X X
Pay bills X X
Update credit card info X X
Change account type X X

By default, the system assigns the role of superuser to the person who signs up for your organization's account.

Changing roles for existing users

Follow these instructions to change the roles for existing users:

  1. Log in to the Fastly web interface.
  2. From the user menu, select Account.

    the user menu under the user email address

    Your account information appears.

  3. In the Users area, click the gear icon next to a user name and then select Edit from the menu that appears. The Edit User window appears for the selected user.

    the edit user window

  4. From the Role menu, select a role for the user.

  5. Click Update. The user's role will be changed.

Account ownership and how to transfer it

By default, we assign account "ownership" to the first user who signs up for an account for your organization. Accounts can only be canceled by owners. As the first user of an account, we automatically assign the owner the superuser role, though that role can be changed by another superuser once additional users are added.

An account owner serves as the primary point of contact for billing purposes. Invoices are sent to them, but if a specific billing contact has been defined, invoices go to that contact instead.

To transfer account ownership to another user, contact support@fastly.com for assistance.

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